Support

Find answers to common questions or get in touch with our team.

Need to reach us?

Email us at support@spotcharge.io and we'll respond within 1–2 business days.

Contact Form

Help Articles

For Drivers

Getting started with SpotCharge

Welcome to SpotCharge! This guide walks you through creating your account, finding charging stations, and getting the most out of the platform.

Create your account

  1. Visit the SpotCharge website and click Sign Up
  2. Select Driver as your account type
  3. Fill in your email address, password, and display name
  4. Accept the Terms of Service and click Create Account

After signing up, you'll be redirected to the charging station directory where you can start browsing right away.

What you can do

  • Browse the directory — Find charging stations by name, city, or state
  • View station details — See connector types, power levels, amenities, photos, and pricing
  • Read driver reviews — See what other drivers think before you charge
  • Leave reviews — Share your experience to help the community
  • Bookmark stations — Save short URLs for your favorite stations

How to find a charging station

SpotCharge makes it easy to find EV charging stations near you. No account is required to browse the directory.

Browse the directory

Visit /locations to see all publicly listed charging stations. Each listing shows the station name, location, and key details at a glance.

Search for a station

Use the search bar at the top of the directory to find stations by name or city. The search is powered by fuzzy matching, so partial matches and close spellings will still return results.

Filter by state

Use the state dropdown to narrow results to a specific state. This is useful if you're planning a trip and want to see all available stations along your route.

View station details

Click on any station card to visit its public page. Each station page includes:

  • Full street address with city, state, and ZIP
  • Charging stations and ports — connector types (J1772, CCS, CHAdeMO, Tesla/NACS) and power levels
  • Amenities like restrooms, WiFi, food, parking, and more
  • Photos uploaded by the station owner
  • Driver reviews from other EV drivers

Short URLs

Every station has a short URL in the format /s/STATE-NNNNNN (e.g., /s/CA-123456). These are great for bookmarking your favorite stations, sharing with other drivers, or scanning from QR codes at the station.

How to leave a review

Help other EV drivers by sharing your charging experience on SpotCharge. Reviews are text-based — no star ratings — so you can describe exactly what your experience was like.

Step by step

  1. Visit the station's public page — Navigate to /s/STATE-NNNNNN from the directory or by scanning a QR code at the station.
  2. Click "Leave a Review" — This takes you to the review form.
  3. Write your review — Share your experience in 10–500 characters. Be specific about what you liked, didn't like, or any tips for other drivers.
  4. Submit — Your review is posted to the station's public page immediately.

What makes a good review?

  • Station condition — Was the equipment working? Clean and accessible?
  • Charging speed — Did you get the expected power level?
  • Location convenience — Easy to find? Good parking?
  • Amenities — Were the listed amenities actually available?
  • Tips — Anything other drivers should know

Owner responses

Station owners can respond to your review. You'll see their response displayed below your review on the station's public page.

Understanding charger types

Level 2 (AC) — Typically 7–19 kW. Uses J1772 or Tesla connectors. Best for longer stops (2–8 hours for a full charge).

DC Fast Charging — 50–350 kW. Uses CCS, CHAdeMO, or Tesla (NACS) connectors. Can add 100+ miles of range in 20–30 minutes.

Use our Charging Calculator to estimate charge time for your vehicle.

For Station Owners

Station owner onboarding

This guide walks you through the full onboarding process for new station owners. By the end, your charging station will have a public listing that drivers can find and review.

Step 1: Create your account

  1. Visit Sign Up and choose Station Owner
  2. Fill in your email, password, and display name
  3. Accept the Terms of Service and click Create Account

You'll be redirected to the onboarding wizard automatically.

Step 2: Welcome screen

The welcome screen gives you two paths:

  • Claim an existing station — If you have a site code (format: STATE-NNNNNN), enter it here
  • Create a new listing — Continue through the wizard to set up a brand new station

Step 3: Add your location

Fill in your station's details: street address, city, state, ZIP code, access type, and pricing. The address is geocoded automatically to place your station on the map.

Step 4: Add stations and ports

Define the physical charging equipment at your location. For each station, provide the manufacturer, model, power level (AC/DC), and network info. For each port, set the connector type (J1772, CCS, CHAdeMO, Tesla, or NACS) and power rating.

Step 5: Upload photos

Showcase your location with photos. Upload images, add captions, and set a primary image that appears first on your public listing.

What happens next

  • Your business profile is created automatically
  • A welcome email is sent to your registered email address
  • You're redirected to your owner dashboard
  • Your station gets a public page at /s/STATE-NNNNNN that drivers can visit, review, and share

How to claim your station

If your charging station is already listed on SpotCharge — or you've received a site code — this guide explains how to claim it and take control of your listing.

What is a site code?

Every SpotCharge station listing is identified by a unique site code in the format STATE-NNNNNN (e.g., CA-123456). Site codes are pre-generated by the SpotCharge team and assigned to charging locations. When you claim a station, you link your owner account to that site code.

How to claim during onboarding

  1. Create an account — Sign up as a Station Owner
  2. Start onboarding — You'll be taken to the onboarding wizard
  3. Enter your site code — On the welcome screen, enter the code you received
  4. Complete the wizard — Continue through the steps to finalize your listing

Site code statuses

  • Available — The code exists but hasn't been claimed yet
  • Claimed — The code is already linked to an owner account
  • Expired — The code is no longer valid. Contact support@spotcharge.io if you believe this is an error

Don't have a site code?

You can still sign up as a Station Owner and create a new listing during onboarding. A site code will be assigned to your station automatically.

Managing your charging stations

Once your station is set up, you can manage everything from your owner dashboard.

Your dashboard

Access your dashboard at Dashboard → Locations. You'll see all of your charging locations with a summary of each one. Click on any location to manage it.

Editing location details

From the location detail page, you can update the address, access type, pricing, and status. Changes are reflected on your public page immediately.

Managing stations and ports

Each location can have multiple charging stations, and each station can have multiple ports. Edit manufacturer, model, power level (AC/DC), and network information. For ports, set the connector type (J1772, CCS, CHAdeMO, Tesla, or NACS) and power rating.

Managing amenities

SpotCharge has 34 standard amenities across 6 categories (restrooms, food, WiFi, parking, shopping, recreation). Toggle these on or off for your location to let drivers know what's available nearby.

Managing photos

Keep your listing fresh with up-to-date photos. Upload new images with captions, set a primary image that appears first, reorder photos, and remove outdated ones. Photos can be associated with your location, specific stations, or individual ports.

Generating QR codes

Generate QR codes that link directly to your station's public page. Download as a PDF poster for printing and display at your charging station so drivers can quickly access your listing and leave reviews.

Responding to driver reviews

When drivers leave reviews on your station, you can respond directly from your dashboard.

  1. Navigate to your location in the dashboard
  2. Find the review you want to respond to
  3. Click to open the response form
  4. Write your response and submit

You can leave one response per review. Responses appear publicly on your station's page below the original review. Free accounts get 2 responses per month; Premium accounts get unlimited responses.

Billing & Subscriptions

Free vs. Premium plans

Free — 1 location, 10 stations, 3 photos, 2 review responses/month. Free forever.

Premium ($12.99/mo) — 3 locations, unlimited stations, 25 photos per location, unlimited review responses.

See the Pricing page for full details.

Upgrading your subscription

Visit Pricing and click "Get Started" on the Premium plan. You'll be guided through checkout. Your upgraded limits take effect immediately.

Cancellation and refunds

You can cancel your Premium subscription at any time from Dashboard → Settings. Your Premium features remain active until the end of the current billing period. If you have questions about a refund, email us at support@spotcharge.io.

Still have questions?

Email support@spotcharge.io or use our contact form.

Contact Us