SpotCharge Subscription Plans Explained

Subscription Plans Overview

SpotCharge offers three subscription tiers designed for different types of location owners, from individual charger owners to multi-location operators.

Subscription Tiers Comparison

Free Tier

Price: $0/month

Best for:

• Single location owners
• Testing SpotCharge
• Home chargers shared with neighbors
• Small independent operators

Features:

• ✅ 1 location maximum
• ✅ 3 stations per location
• ✅ Unlimited ports per station
• ✅ 3 photos per location
• ✅ 3 review responses per month
• ✅ Standard amenities (30+ options)
• ✅ Basic analytics
• ✅ Owner verification badge
• ✅ Email support

Limitations:

• ❌ No custom amenities
• ❌ Limited photos (3 max)
• ❌ Limited responses (3/month)
• ❌ Single location only

Premium Tier

Price:

• Monthly: $29/month
• Annual: $290/year (save $58 = 2 months free)

Best for:

• Multi-location operators (2-3 sites)
• Growing charging networks
• Property managers
• Businesses expanding EV infrastructure

Features:

• ✅ 3 locations maximum
• ✅ 10 stations per location
• ✅ Unlimited ports per station
• ✅ 25 photos per location
• ✅ 25 review responses per month
• ✅ Standard amenities + 5 custom per location
• ✅ Enhanced analytics with trends
• ✅ Premium verification badge
• ✅ Priority email support
• ✅ Bulk editing tools (coming soon)

14-day free trial included

Premium Multi Tier

Price:

• Monthly: $99/month
• Annual: $990/year (save $198 = 2 months free)

Best for:

• Large property management companies
• Charging network operators
• Multi-site commercial properties
• Businesses with 4-5+ locations

Features:

• ✅ 5 locations maximum
• ✅ Unlimited stations per location
• ✅ Unlimited ports per station
• ✅ Unlimited photos per location
• ✅ Unlimited review responses
• ✅ Standard amenities + unlimited custom
• ✅ Full analytics with exports
• ✅ Premium verification badge
• ✅ Priority support with dedicated account manager
• ✅ Early access to beta features
• ✅ API access (coming soon)
• ✅ White-label options (enterprise)

14-day free trial included

Feature Comparison Table

| Feature | Free | Premium | Premium Multi | |---------|------|---------|---------------| | Price | $0 | $29/mo | $99/mo | | Locations | 1 | 3 | 5 | | Stations/location | 3 | 10 | Unlimited | | Photos/location | 3 | 25 | Unlimited | | Review responses/month | 3 | 25 | Unlimited | | Custom amenities | 0 | 5/location | Unlimited | | Verification badge | Owner | Premium | Premium | | Analytics | Basic | Enhanced | Full + Export | | Support | Email | Priority | Dedicated manager | | Free trial | N/A | 14 days | 14 days |

Pricing Details

Monthly Billing

How it works:

• Charged on the 1st of each month
• Can cancel anytime (no contract)
• Pro-rated if you upgrade/downgrade mid-month
• Renews automatically until canceled

Example:

• Sign up Jan 15 → First charge Jan 15 ($29 Premium)
• Next charge Feb 1 ($29)
• Next charge Mar 1 ($29)
• Cancel Feb 20 → No charge Mar 1

Annual Billing

How it works:

• Charged once per year
• Save 2 months (17% discount)
• Full year commitment
• Renews automatically until canceled

Savings:

• Premium: $290/year vs $348 monthly = Save $58
• Premium Multi: $990/year vs $1,188 monthly = Save $198

Refund policy:

• Pro-rated refund if you downgrade mid-year
• Example: Cancel after 6 months on annual → 50% refund

14-Day Free Trial

Available for:

• Premium tier (new subscribers only)
• Premium Multi tier (new subscribers only)
• Not available for Free tier (already free)

How it works:

1. Sign up for Premium or Premium Multi
2. Get full access for 14 days
3. No credit card required (optional)
4. After 14 days:
   • If you added payment: Auto-converts to paid
   • If no payment: Reverts to Free tier

Trial features:

• All Premium/Premium Multi features
• Test with real locations
• No limits during trial
• Cancel anytime, no charge

One trial per account - Cannot re-trial after canceling

Choosing the Right Plan

Start with Free if:

✅ You operate a single charging location ✅ You're testing SpotCharge for the first time ✅ You have 3 or fewer charging stations ✅ You don't need many photos or responses ✅ Budget is a constraint

Upgrade when:

• You add a 2nd location
• You need more than 3 photos
• You get more than 3 reviews/month
• You want custom amenities

Choose Premium if:

✅ You operate 2-3 charging locations ✅ You need detailed documentation (25 photos/location) ✅ You get regular reviews (up to 25/month) ✅ You want professional branding (custom amenities) ✅ You value enhanced analytics and priority support

Upgrade to Premium Multi when:

• You operate 4-5 locations
• You have large sites (10+ stations per location)
• You get 25+ reviews/month
• You want unlimited photos and responses

Choose Premium Multi if:

✅ You operate 4-5+ charging locations ✅ You have large parking facilities (many stations) ✅ You need comprehensive documentation ✅ You want unlimited review engagement ✅ You need dedicated account support ✅ You're a serious commercial operator

How Subscription Limits Work

Location Limits

When you hit your limit:

• System prevents adding beyond limit
• Prompts you to upgrade
• Existing locations remain active

If you downgrade:

• Choose which locations to keep active
• Others become "inactive" (hidden from drivers)
• Can reactivate by upgrading or deleting active ones

Photo Limits

When you hit your limit:

• Upload button disabled
• Must delete old photo or upgrade
• Photos don't count toward limit after deletion

Strategy:

• Free: Prioritize 3 best photos
• Premium: Document all key features
• Premium Multi: Comprehensive visual tour

Response Limits

When you hit monthly limit:

• Can't respond until next month (1st of month)
• Prioritize negative/detailed reviews
• Upgrade for more responses

Limit resets: 1st of each month at 12:00 AM

Detailed limit guide →

Payment Methods

Accepted payments:

• Credit cards (Visa, Mastercard, Amex, Discover)
• Debit cards
• Apple Pay
• Google Pay

Powered by Stripe - Secure, PCI-compliant payment processing

Payment is:

• Processed on subscription start date
• Auto-renewed monthly or annually
• Receipts emailed automatically

Payment methods guide →

Upgrading or Downgrading

Upgrading

Immediate effect:

• Get new features instantly
• Pro-rated charge for remainder of month/year
• New limits apply immediately

Example:

• Free → Premium on Jan 15
• Charged $14.50 (half month)
• Full $29 charge on Feb 1

Upgrade guide →

Downgrading

Takes effect:

• End of current billing period
• Keeps paid features until then
• Choose which resources to keep (if over new limit)

Example:

• Premium → Free (cancel Jan 15)
• Keep Premium features until Feb 1
• Feb 1: Revert to Free tier limits

Canceling Subscription

Free tier:

• Already free, nothing to cancel
• Can delete account if desired

Premium/Premium Multi:

• Cancel anytime in dashboard
• Keeps features until end of billing period
• Auto-downgrades to Free tier
• No refund for unused time (monthly billing)
• Pro-rated refund (annual billing)

Cancellation guide →

Frequently Asked Questions

Q: Can I change plans anytime? A: Yes. Upgrade immediately, downgrade at end of billing period.

Q: What happens if I don't pay? A: Payment failure → Email reminder → 7 days grace → Downgrade to Free tier.

Q: Do I get a refund if I downgrade mid-month? A: No for monthly plans. Pro-rated refund for annual plans.

Q: Can I get more than 5 locations? A: Not currently. Contact sales@spotcharge.io for enterprise options (10+ locations).

Q: Is there a discount for nonprofits/government? A: Yes, 20% off for verified nonprofits and government agencies. Contact support.

Q: Can I pay with invoice/PO? A: Premium Multi annual plans can pay via invoice. Contact sales@spotcharge.io.

Q: What if I cancel my trial? A: No charge. Account reverts to Free tier. Your data remains.

Q: Can I transfer my subscription to someone else? A: Contact support for ownership transfer. Requires verification.

Q: Do prices ever change? A: Your rate is locked for your billing period. New rates apply at next renewal, with 30-day notice.

Getting Started

Sign Up for Free

1. Go to Sign Up
2. Select "Location Owner" account type
3. Create account (no credit card)
4. Claim your first location
5. Explore Free tier features

Start Premium Trial

1. Go to Dashboard → Subscription
2. Click "Start 14-Day Premium Trial"
3. Optionally add payment method (can skip)
4. Get instant Premium access
5. Upgrade before trial ends or revert to Free

Upgrade Anytime

1. Dashboard → Subscription
2. Click "Upgrade" next to desired tier
3. Enter payment information
4. Confirm upgrade
5. Instant access to new features

Related Articles

• Upgrading or Downgrading Plans
• Payment Methods
• Canceling Your Subscription
• Subscription Limits for Owners
• Understanding Subscription Tiers (Getting Started)

Need Help?

Questions about subscription plans? We're here to assist.

Contact Support or check our Help Center