How to Cancel Your SpotCharge Subscription
Canceling Your Subscription
You can cancel your SpotCharge subscription anytime. Your account reverts to the Free tier, and your data is preserved.
Before You Cancel
Consider Downgrading Instead
If your concern is cost:
- Downgrade to Free tier (keeps 1 location)
- Pause during off-season, reactivate later
- Data remains accessible
If you need fewer features:
- Premium Multi → Premium
- Premium → Free
What Happens When You Cancel
Immediate effects:
- Cancellation confirmation email sent
- Subscription marked "Active until [date]"
- Keep paid features until end of billing period
At end of billing period:
- Account reverts to Free tier
- Payment method removed (no future charges)
- Locations/resources beyond Free tier limits become inactive
Your data:
- ✅ Locations preserved (inactive if beyond limit)
- ✅ Stations and ports remain
- ✅ Photos remain (can't add more if over 3)
- ✅ Reviews and responses visible
- ✅ Analytics history preserved
- ✅ Business profile remains active
Nothing is permanently deleted when canceling.
How to Cancel
Step 1: Access Subscription Settings
- Log in to Dashboard
- Click "Subscription" in navigation
- See current plan and status
Step 2: Initiate Cancellation
Option A: Via Dashboard
- Scroll to "Cancel Subscription" section
- Click "Cancel Subscription" button
- Proceed to cancellation flow
Option B: Via Billing Portal
- Click "Manage Billing" or "Billing Portal"
- Find "Cancel Subscription" option
- Proceed to cancellation flow
Step 3: Cancellation Survey (Optional)
We'll ask why you're canceling:
- Too expensive
- Don't use features enough
- Found alternative solution
- Closing my charging locations
- Just testing / Never intended to keep
- Other (please specify)
Your feedback helps us improve. Honest answers appreciated.
Step 4: Confirm Cancellation
Review cancellation summary:
- Current plan (e.g., Premium at $29/month)
- Cancellation effective date (end of billing period)
- What you'll lose access to
- What you'll keep (Free tier features)
- Refund amount (if applicable)
Click "Confirm Cancellation"
Step 5: Confirmation
You'll receive:
- Confirmation screen: "Subscription canceled"
- Email confirmation with details
- Reminder email 3 days before effective date
Your subscription shows:
- Status: "Active until [date]"
- Next billing: Canceled (no future charges)
Cancellation Timing
Monthly Billing
Example:
- Current plan: Premium ($29/month)
- Billing date: 1st of each month
- Cancel date: January 15
Timeline:
- Jan 15: Cancellation confirmed
- Jan 15-31: Keep Premium features (no refund)
- Feb 1: Revert to Free tier
- Feb 1: No charge (subscription already canceled)
Refund: None for monthly billing (you get full month of service)
Annual Billing
Example:
- Current plan: Premium ($290/year)
- Renewal date: June 1
- Cancel date: December 1 (6 months into year)
Timeline:
- Dec 1: Cancellation confirmed
- Dec 1 - May 31: Keep Premium features
- Pro-rated refund: $145 (6 months unused)
- June 1: Revert to Free tier
- June 1: No charge (subscription already canceled)
Refund: Pro-rated for annual billing (unused months)
Refund Policy
Monthly Subscriptions
No refunds for:
- Canceling mid-month
- Unused time in current month
- Previous months
Why: You receive full month of service you paid for. No partial month charges.
Annual Subscriptions
Pro-rated refunds for:
- Canceling mid-year
- Downgrading mid-year (to lower annual plan)
Calculation:
Refund = (Months Unused / 12) × Annual Price
Example:
- Annual Premium: $290
- Canceled after 3 months
- Unused: 9 months
- Refund: (9/12) × $290 = $217.50
Refund timeline:
- Processed within 5-7 business days
- Refunded to original payment method
- Appears in account 5-10 business days
No Refunds For
❌ Trial periods (already free) ❌ Previous billing periods (service already rendered) ❌ "I didn't use it" (subscription was active) ❌ Forgetting to cancel (manage your subscriptions)
Exception: Billing errors or duplicate charges - contact support for immediate refund.
What You Keep (Free Tier)
After canceling, you retain:
✅ Account access - Still log in to dashboard ✅ 1 location - Choose which to keep active ✅ 3 stations per location - Basic charging info ✅ Unlimited ports - Connector details remain ✅ 3 photos - Choose which to keep visible ✅ All reviews - Past reviews and responses visible ✅ Basic analytics - View page views and ratings ✅ Business profile - Remains active (no tier restriction)
Limited features:
- 3 review responses per month (down from 25/unlimited)
- No custom amenities (removed from listings)
- Can't add more locations (1 maximum)
- Can't upload more photos if over 3
What Becomes Inactive
If you exceed Free tier limits:
Locations (limit: 1)
- Choose 1 location to keep active
- Others marked "inactive":
- Hidden from driver searches
- You can view (read-only)
- Reactivate by deleting active location or upgrading
Photos (limit: 3)
- Choose 3 photos to keep visible
- Others hidden from drivers
- Still in your account
- Delete extras or upgrade to show more
Stations (limit: 3)
- Excess stations become read-only
- Drivers still see them
- Can't edit until under limit
Custom amenities
- Removed from public listings
- Stored in your account
- Restore by upgrading
Reactivating After Cancellation
Changed Your Mind?
Before effective date (still active):
- Dashboard → Subscription
- Click "Reactivate Subscription"
- Confirm reactivation
- No interruption in service
- Billing continues as normal
After reverting to Free tier:
- Dashboard → Subscription
- Click "Upgrade" to Premium or Premium Multi
- Choose billing cycle
- Add payment method
- Instant reactivation
Your data is waiting:
- Inactive locations reactivate
- Hidden photos become visible
- Custom amenities restored
- Full features returned
Subscription History
If you cancel and reactivate:
- New subscription ID (treated as new subscription)
- Billing date may change (starts from reactivation date)
- No gap in data (everything preserved)
Trial eligibility:
- Cannot use free trial again (one-time per account)
- Must pay from day 1 if reactivating
Alternatives to Canceling
Downgrade to Free Tier
Better than canceling if:
- You want to keep 1 location active
- Might upgrade again later
- Want to maintain visibility for that location
How it differs from canceling:
- More intentional (choose which location to keep)
- No "reactivation" needed (already active on Free)
- Clearer limits management
Pause & Resume Later
No official "pause" feature, but you can:
- Cancel subscription (keeps data)
- Return months later
- Upgrade to reactivate
Use case:
- Seasonal businesses (summer only)
- Construction/renovation period
- Budget constraints (temporary)
Cost savings example:
- Premium 12 months: $348
- Premium 6 months (summer): $174
- Savings: $174/year
Contact Support for Options
Before canceling, consider:
- Financial hardship? Ask about discounts
- Nonprofit/government? 20% discount available
- Multi-year commitment? Request annual discount
- Enterprise needs? Custom pricing
Email: support@spotcharge.io with your situation
After Canceling
Managing Free Tier Account
With 1 location:
- Keep information updated
- Respond to reviews (3/month limit)
- Monitor basic analytics
- Maintain verification (if you had it)
Best practices:
- Choose your highest-performing location to keep active
- Upload 3 best photos
- Focus on quality over quantity
Deleting Your Account
Want to permanently delete your account?
Warning: Deletion is permanent and irreversible. Canceling subscription keeps data.
Frequently Asked Questions
Q: Can I cancel anytime? A: Yes. No contracts or cancellation fees. Cancel anytime.
Q: Will I be charged after canceling? A: No. Cancellation stops all future charges.
Q: What if I cancel by accident? A: Reactivate before effective date (end of billing period).
Q: Can I get a refund for last month? A: No refunds for monthly billing. Pro-rated refunds for annual only.
Q: Do I lose my claimed locations? A: No. They remain in your account (inactive if beyond Free tier limit).
Q: Can I transfer my subscription to someone else? A: No. Each account has its own subscription. Can transfer ownership of locations (contact support).
Q: What happens to drivers who favorited my location? A: Your location remains visible on Free tier (if it's your active location). Favorites still work.
Q: Can I cancel and immediately reactivate to reset trial? A: No. Free trial is one-time per account. Cannot re-trial.
Q: Will my verification badge disappear? A: Premium verification becomes owner verification. Free tier can maintain owner badge.
Q: How do I cancel if I forgot my password? A: Reset password first, then log in to cancel. Or email support@spotcharge.io for assistance.
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Need Help?
Questions about canceling? We're here to assist.
Contact Support or check our Help Center