How to Delete Your SpotCharge Account

Deleting Your SpotCharge Account

You can permanently delete your SpotCharge account at any time. This action is irreversible and removes all your data from our system.

⚠️ Important Warnings

Account deletion is permanent:

❌ Cannot be undone - No way to recover data ❌ All locations removed - Drivers won't find your stations ❌ Reviews deleted - Your responses and location reviews gone ❌ No reactivation - Must create new account to return ❌ Subscription canceled - No refund for unused time (monthly)

Consider alternatives before deleting (see below).

What Gets Deleted

When you delete your account, we permanently remove:

Account Data

• ✅ Email address and login credentials
• ✅ Profile information (name, phone, preferences)
• ✅ Password and security settings
• ✅ Notification preferences
• ✅ Account history and activity logs

Location Data (If Owner)

• ✅ All claimed locations
• ✅ Stations and ports you created
• ✅ Photos you uploaded
• ✅ Amenities you configured
• ✅ Business profile
• ✅ Analytics history

Reviews & Engagement

• ✅ Reviews you wrote (as driver)
• ✅ Review responses you posted (as owner)
• ✅ Issue reports you submitted
• ✅ Favorites you saved

Billing Data

• ✅ Subscription canceled immediately
• ✅ Payment methods removed
• ✅ Invoice history deleted after 90 days (tax retention)

Note: Some data retained for legal compliance (see Data Retention below).

What Happens to Your Locations

If You're a Location Owner

Your locations become:

Option A: Unclaimed Locations

• Locations revert to "unclaimed" status
• Still visible to drivers
• No owner profile or branding
• Can't be edited until someone else claims
• Reviews remain (from drivers)
• Your review responses are deleted

Option B: Transfer Ownership (Recommended)

• Transfer locations to another account before deleting
• Contact support for ownership transfer
• Requires verification from new owner
• Preserves all location data

If You're a Driver

Your activity:

• Reviews you wrote are anonymized (show as "Former User")
• Favorites list deleted
• No impact on locations (you didn't own them)

Alternatives to Deleting

1. Cancel Subscription (Keep Account)

Better if:

• You might return later
• You want to keep your claimed locations
• Temporary break, not permanent exit

How: Cancellation guide →

Result:

• Subscription canceled, reverts to Free tier
• Account stays active
• Data preserved
• Can upgrade again anytime

2. Downgrade to Free Tier

Better if:

• Cost is the issue
• You only need 1 location
• Want to maintain some presence

How: Downgrading guide →

Result:

• Keep Free tier features
• 1 location active
• No monthly cost
• Upgrade when ready

3. Transfer Ownership & Delete

Better if:

• Selling property
• Handing off to new manager
• Want someone else to take over

How:

1. Contact support@spotcharge.io
2. Provide new owner's email
3. They verify and claim ownership
4. Then delete your account

Result:

• Locations stay active under new owner
• Your account deleted
• Smooth transition for drivers

4. Make Account Inactive

Better if:

• Taking extended break
• Unsure about permanent deletion
• Want option to return

How:

1. Cancel subscription
2. Remove all locations manually
3. Don't delete account
4. Simply stop using it

Result:

• No cost (on Free tier)
• Account exists but empty
• Can reactivate anytime
• Email still registered (can't be reused)

How to Delete Your Account

Step 1: Back Up Important Data

Before deleting, export/save:

1. Invoices - Download from billing portal
2. Analytics - Screenshot or export reports
3. Location information - Copy details you want to keep
4. Photos - Download originals if you want them
5. Reviews - Screenshot if you want record

You cannot retrieve this data after deletion.

Step 2: Cancel Subscriptions & Transfer Locations

Required before deletion:

1. Cancel Premium/Premium Multi subscription

   • Dashboard → Subscription → Cancel
   • Wait for cancellation or request immediate downgrade

2. Transfer location ownership (if keeping locations active)

   • Email support@spotcharge.io
   • Provide new owner details
   • Complete transfer before deletion

3. Download invoices (for tax records)

   • Billing Portal → Invoices → Download All

Step 3: Initiate Account Deletion

1. Log in to Dashboard
2. Go to Account Settings
3. Scroll to bottom: "Danger Zone"
4. Click "Delete Account" button (red)

Step 4: Confirm Deletion

Deletion confirmation screen:

1. Review what will be deleted
2. Enter your password (verification)
3. Type "DELETE" in confirmation box
4. Check box: "I understand this is permanent"
5. Click "Permanently Delete Account"

Final warning shown: "Are you absolutely sure? This action cannot be undone."

Step 5: Deletion Confirmation

After confirming:

1. Immediate logout
2. Confirmation email sent to your address
3. Account deletion begins
4. Completed within 24 hours

Email confirms:

• Account deleted successfully
• Locations unclaimed or transferred
• Subscription canceled and refund status
• Data retention policy reminder

Deletion Timeline

What happens when:

Immediately (within 1 minute):

• Account deactivated (can't log in)
• Locations become unclaimed
• Subscription canceled
• Payment methods removed

Within 24 hours:

• Profile data deleted
• Photos removed from storage
• Analytics purged
• Business profile deleted

Within 30 days:

• Backup copies purged
• Cached data cleared
• Search index updated

Within 90 days:

• Invoice history deleted (after tax retention period)
• Server logs purged

Data Retention (Legal Compliance)

We retain certain data for legal reasons:

Retained for 90 days:

• Transaction records (invoices, payments)
• Tax documentation
• Fraud prevention data

Retained for 7 years:

• Payment disputes or chargebacks
• IRS requirements (US accounts)

Never deleted:

• Anonymized analytics (no personal identifiers)
• Aggregated usage stats

Privacy:

• Retained data not linked to your identity
• Cannot be used to identify you
• Used only for legal compliance

Reactivation After Deletion

Can I Reactivate?

No. Deletion is permanent.

If you want to return:

1. Create new account (different email or wait 30 days)
2. Start from scratch
3. Cannot recover old data
4. Cannot reclaim same locations (someone else may have claimed)
5. Lose verification status

Creating New Account

If you deleted and want to return:

Within 30 days:

• Your email is still "in use" (deletion in progress)
• Use different email to create new account
• Or wait 30 days for email to be released

After 30 days:

• Email is released
• Can create new account with same email
• Fresh start (no old data)

Note: Cannot re-use same business name if someone else claimed it.

Refund Policy After Deletion

Monthly Subscriptions

No refunds for:

• Current month (you got service)
• Previous months

Annual Subscriptions

Pro-rated refunds:

• Unused months refunded
• Calculation: (Months unused / 12) × Annual price
• Processed to original payment method
• 5-10 business days to appear

Example:

• Premium annual: $290
• Deleted after 3 months
• Refund: (9/12) × $290 = $217.50

Payment Failures or Disputes

If account deleted due to non-payment:

• No refund (payment already failed)
• Outstanding balance forgiven
• Cannot create new account until resolved

What Drivers See

After You Delete

Locations you owned:

• Show as "Unclaimed"
• No owner badge
• No business profile
• Cannot respond to new reviews
• Your old responses deleted

Reviews you wrote (as driver):

• Show as "Former User"
• Star rating remains
• Review text remains
• Your profile link removed

Account Deletion vs Temporary Deactivation

SpotCharge does not offer temporary deactivation.

Options:

• Delete account - Permanent, cannot undo
• Cancel subscription - Account stays, reverts to Free
• Stop using - Account exists but inactive (Free tier)

Recommendation: Cancel subscription instead of deleting if unsure.

Frequently Asked Questions

Q: Can I get my data back after deleting? A: No. Deletion is permanent and irreversible.

Q: What happens to drivers who favorited my location? A: Their favorites remain, but location shows as "Unclaimed" until someone else claims it.

Q: Can I delete just my locations, not my account? A: Yes. Dashboard → Sites → [Location] → Delete. Keeps account active.

Q: Will deleting my account delete my reviews on other locations? A: Reviews anonymized to "Former User" but remain visible.

Q: How long before I can reuse my email? A: 30 days after deletion completes.

Q: Can I transfer my account to someone else? A: No. Transfer locations, then delete account. New person creates their own account.

Q: What if I delete by accident? A: Contact support@spotcharge.io IMMEDIATELY (within 1 hour). We may be able to stop deletion.

Q: Do I get refund for unused subscription time? A: Pro-rated refund for annual plans only. No refund for monthly.

Q: Can someone else claim my locations after I delete? A: Yes. Locations become unclaimed and anyone can claim ownership.

Before You Delete: Checklist

• [ ] Exported/downloaded important data (invoices, photos, analytics)
• [ ] Canceled active subscription
• [ ] Transferred location ownership (if keeping locations active)
• [ ] Considered alternatives (cancel subscription, downgrade to Free)
• [ ] Understand deletion is permanent and irreversible
• [ ] Ready to lose all data and cannot return
• [ ] Backed up any information you want to keep

If all checked, proceed with deletion.

Related Articles

• Canceling Your Subscription
• Account Settings
• Upgrading or Downgrading

Need Help?

Questions about deleting your account? We're here to assist.

Reconsidering? Let's talk about alternatives.

Contact Support or check our Help Center