SpotCharge Subscription Tiers: Free, Premium, and Premium Multi Explained

Choosing the Right Plan for Your Charging Business

SpotCharge offers three subscription tiers designed to scale with your charging station business—from single-location operators to large network owners.

This guide breaks down each tier's features, pricing, and ideal use cases to help you choose the right plan.

Overview: Three Tiers

Let's dive into each tier in detail.

Free Tier: $0/month

Perfect for: Single charging station owners, property managers testing the platform, small businesses with one station

What's Included

1 Claimed Location

• Claim and manage one charging station
• Perfect for single-location owners
• Update basic information (hours, pricing, access)

Basic Station Information

• Name, address, GPS coordinates
• Hours of operation
• Connector types and power levels
• Pricing information
• Amenities list

3 Photos Per Location

• Upload up to 3 photos
• Show charging equipment and parking access
• Help drivers find your station

1 Review Response Per Month

• Respond to one review per month
• Address driver feedback
• Build trust with limited engagement

Basic Analytics

• View total page views
• See how many drivers favorited your station
• Track review count and average rating

Email Support

• Contact support via email
• Response within 2-3 business days

Free Tier Limitations

While the Free tier provides core functionality, you'll encounter these limits:

• Single Location: Can't manage multiple stations
• Limited Photos: Only 3 photos may not be enough to showcase your station
• Minimal Review Engagement: 1 response/month limits your ability to engage with drivers
• No Branding: Can't customize your listing with logo or brand colors
• Basic Analytics: No detailed insights into driver behavior

Who Should Use Free?

✅ Good fit:

• Single charging station owners
• Property managers with one location testing SpotCharge
• Small businesses evaluating the platform
• Budget-conscious operators

❌ Not ideal for:

• Owners with 2+ locations
• Businesses that receive frequent reviews
• Operators who want detailed analytics
• Brands that need custom branding

Upgrading from Free

You can upgrade to Premium or Premium Multi anytime. Your existing data (photos, information, reviews) transfers automatically.

Premium Tier: $19/month

Perfect for: Growing charging networks, multi-location operators, businesses focused on customer engagement

What's Included

Everything in Free, plus:

3 Claimed Locations

• Manage up to 3 charging stations
• Ideal for small charging networks
• Centralized dashboard for all locations

25 Photos Per Location

• Showcase your stations with high-quality images
• Multiple angles: equipment, parking, amenities, approach
• Seasonal updates (winter access, construction changes)
• Build driver confidence with visual proof

Unlimited Review Responses

• Respond to every review (positive and negative)
• Show you care about driver experience
• Build a reputation for responsive customer service
• Turn negative reviews into opportunities

Custom Branding (Basic)

• Upload your company logo
• Set custom brand colors for your listing pages
• Stand out from generic listings
• Build brand recognition

Advanced Analytics

• Page Views: Track daily/weekly/monthly views
• Favorites: See how many drivers saved your station
• Review Trends: Monitor rating changes over time
• Traffic Sources: Understand how drivers find you
• Peak Hours: See when drivers view your listing most

Priority Email Support

• Faster response times (within 24 hours)
• Dedicated support team
• Priority bug fixes

14-Day Free Trial

• Try Premium risk-free
• Cancel anytime during trial (no charge)
• Full access to all Premium features

Premium Use Cases

Example 1: Coffee Shop Chain

• Situation: 3 locations with Level 2 chargers
• Why Premium: Need photos of each location, respond to reviews about coffee quality + charging experience
• Result: Custom branding builds recognition, unlimited review responses improve customer loyalty

Example 2: Apartment Complex

• Situation: 2 apartment complexes with resident charging
• Why Premium: Need photos showing parking access, respond to resident feedback
• Result: Analytics show peak usage times, helping plan future charger expansion

Example 3: Small Charging Network

• Situation: 3 DC fast charging stations along highway corridor
• Why Premium: Frequent reviews from road-trippers, need professional branding
• Result: Unlimited review responses build trust, analytics show which stations need more chargers

Annual Billing Option

Save 17%: Pay $193/year instead of $228/year (monthly)

• Monthly: $19/month = $228/year
• Annual: $193/year = $16.08/month (save $35)

Premium Multi Tier: $49/month

Perfect for: Large charging network operators, enterprise businesses, fleet operators, parking management companies

What's Included

Everything in Premium, plus:

5 Claimed Locations

• Manage up to 5 charging stations
• Ideal for growing regional networks
• Need more? Contact us for enterprise pricing (6+ locations)

Unlimited Photos and Videos

• No photo limits per location
• Upload promotional videos
• Create photo galleries
• Show seasonal changes, construction updates, new equipment

Full Custom Branding

• Custom logo placement
• Brand color schemes throughout listing
• Custom CTA buttons ("Visit Our Website", "Download Our App")
• Branded review response templates
• Custom footer text (e.g., "Powered by YourCompany")

API Access (Coming Soon)

• Programmatically update station information
• Sync with your own management system
• Bulk update pricing across all locations
• Automate station status updates (online/offline)
• Pull analytics data into your BI tools

Advanced Analytics Dashboard

• Everything in Premium analytics, plus:
• Comparison Reports: Compare performance across all your stations
• Custom Date Ranges: Analyze any time period
• Export Data: Download CSV reports
• Driver Demographics: Age, location, vehicle type (aggregated, anonymous)
• Conversion Metrics: Views → Favorites → Charging Sessions
• Revenue Estimates: Based on views and pricing

Dedicated Account Manager

• Personal point of contact
• Quarterly strategy calls
• Proactive optimization recommendations
• Custom reports on request
• Priority feature requests

Priority Bug Fixes & Feature Access

• Issues resolved within 4 hours
• Early access to new features
• Beta program participation
• Influence roadmap priorities

14-Day Free Trial

• Try Premium Multi risk-free
• Full access to all features (except dedicated manager)

Premium Multi Use Cases

Example 1: Regional Charging Network

• Situation: 5 DC fast charging stations across 3 states
• Why Premium Multi: Need unified branding, manage all locations efficiently, API for internal tools
• Result: Analytics show which stations need expansion, API syncs with internal CRM

Example 2: Shopping Mall Chain

• Situation: 4 malls with Level 2 charging (5-10 chargers each)
• Why Premium Multi: Videos show mall amenities, unlimited photos for each property, custom branding
• Result: Branded listings drive mall traffic, analytics show which malls attract EV drivers

Example 3: Fleet Depot Operator

• Situation: 5 depot locations with public DC fast charging
• Why Premium Multi: API updates pricing dynamically, compare depot performance, dedicated support
• Result: API integration saves 10 hours/week on manual updates, account manager helps optimize pricing

Example 4: Parking Management Company

• Situation: 5 parking garages with EV charging
• Why Premium Multi: Unlimited photos for complex access instructions, analytics for pricing optimization
• Result: Videos showing garage entrances reduce "can't find it" reviews, analytics inform dynamic pricing

Annual Billing Option

Save 17%: Pay $490/year instead of $588/year (monthly)

• Monthly: $49/month = $588/year
• Annual: $490/year = $40.83/month (save $98)

Feature Comparison

Location Management

Visual Content

Customer Engagement

Branding

Analytics

Support & Tools

Frequently Asked Questions

Can I change tiers later?

Yes! You can upgrade or downgrade anytime. Changes take effect at your next billing cycle.

Upgrading: Immediate access to new features. Prorated charge for remaining billing period.

Downgrading: Features remain active until end of current billing period. Some data may be hidden (e.g., photos beyond Free tier limit).

What happens if I exceed my location limit?

You can't claim additional locations beyond your tier limit. Upgrade to claim more:

• Free → Premium: Add 2 more locations
• Premium → Premium Multi: Add 2 more locations
• 6+ locations: Contact sales for enterprise pricing

Do I lose data if I downgrade?

No, your data is preserved:

• Photos beyond your tier limit are hidden (not deleted)
• Review responses remain visible
• Analytics history is preserved (but limited access on Free)

Upgrade again anytime to restore full access.

Can I get a discount for annual billing?

Yes! Save 17% with annual billing on Premium or Premium Multi:

• Premium Annual: $193/year (vs $228/year monthly)
• Premium Multi Annual: $490/year (vs $588/year monthly)

Is there a free trial?

Yes! Premium and Premium Multi include 14-day free trials:

• Full access to all features
• No credit card required (for trial)
• Cancel anytime during trial (no charge)
• Convert to paid subscription automatically after trial

What if I need more than 5 locations?

Contact our sales team at sales@spotcharge.io for enterprise pricing. We offer custom plans for:

• 6-10 locations
• 11-25 locations
• 26+ locations (network operators)

Enterprise plans include volume discounts, white-label options, and custom API integrations.

What payment methods do you accept?

• Credit card (Visa, Mastercard, Amex, Discover)
• Debit card
• ACH/Bank transfer (for annual plans)
• Purchase orders (for enterprise plans)

All payments processed securely via Stripe.

Can I pause my subscription?

Not currently, but you can downgrade to Free tier anytime. Your data is preserved, and you can upgrade again later.

Do you offer non-profit discounts?

Yes! Non-profits, educational institutions, and government agencies receive 25% off Premium and Premium Multi. Contact support@spotcharge.io with proof of tax-exempt status.

How to Choose

Start with Free if you:

• Own a single charging station
• Want to test SpotCharge before committing
• Have a limited budget
• Receive fewer than 1 review per month

Upgrade to Premium if you:

• Own 2-3 charging stations
• Receive multiple reviews per month
• Want custom branding for professional appearance
• Need analytics to optimize your business
• Value responsive customer engagement

Choose Premium Multi if you:

• Own 4-5 charging stations (or more)
• Want video content and unlimited photos
• Need API integration with your systems
• Want a dedicated account manager
• Require advanced analytics for decision-making

Get Started

Ready to choose your plan?

1. Try Premium Free for 14 Days → Start Trial
2. Or Start with Free → Claim Your Station
3. Questions? → Contact sales@spotcharge.io

Compare All Plans →

Still unsure? Schedule a free 15-minute consultation with our team. We'll review your charging business and recommend the best tier for your needs.

Book Consultation →