Why Claim Your Charging Location?
If you own or operate EV charging stations, claiming your location on SpotCharge gives you control over your station's online presence and helps drivers find accurate information.
Benefits of Claiming
✓ Update Station Information
- Correct pricing and payment methods
- Update hours of operation
- Add accessibility details
- Mark stations as temporarily offline
✓ Respond to Reviews
- Address driver concerns professionally
- Thank users for positive feedback
- Build a reputation for responsive customer service
- Turn negative experiences into opportunities
✓ Add Photos and Details
- Upload photos showing your station location
- Highlight nearby amenities
- Show parking access and signage
- Help drivers find your station easily
✓ Build Trust with Verification
- Get a verified badge on your listing
- Stand out from unverified locations
- Increase driver confidence
- Improve your search ranking
How to Claim Your Location
Step 1: Find Your Charging Station
Search SpotCharge:
- Visit SpotCharge Locations
- Search by your station's address or business name
- Or use the map to locate your station visually
Verify Your Station:
- Confirm the address matches
- Check the number of charging ports
- Verify the connector types listed
- Note any information that needs updating
Most stations on SpotCharge are imported from the NREL (National Renewable Energy Laboratory) database and are marked as "Unclaimed."
Step 2: Create a Location Owner Account
Sign Up:
- Click the "Claim This Location" button on your station's page
- Or go directly to Sign Up
- Select "Location Owner" as your account type
- Complete the registration form
Account Information Needed:
- Business email address
- Company name
- Contact phone number
- Your role (owner, manager, operator)
Step 3: Submit Your Claim
Provide Verification Documents:
To verify ownership, you'll need to provide one of these:
- Utility Bill: Recent electric bill showing the station address
- Business License: Current business license for the location
- Property Deed: Proof of property ownership
- Letter of Authorization: If you're a property manager or operator
Claim Submission:
- Upload your verification document (PDF or image)
- Provide additional details about your station
- Submit your claim for review
Step 4: Verification Process
Review Timeline:
- Claims are typically reviewed within 2-3 business days
- You'll receive email updates on your claim status
- SpotCharge may request additional information if needed
Verification Criteria:
- Document clearly shows your business name
- Address matches the charging station location
- Document is current (within 12 months)
- Contact information is verifiable
What Happens Next:
- Approved: Get immediate access to manage your station + verified badge
- Needs Info: You'll receive an email requesting clarification
- Denied: If ownership cannot be verified, you'll receive an explanation
Step 5: Manage Your Station
Once your claim is approved, you gain access to your Owner Dashboard:
Update Station Details:
- Edit pricing information
- Update hours of operation
- Add or remove amenities
- Upload photos (up to 25 with Premium)
Manage Reviews:
- View all reviews for your station
- Respond to reviews (1 response/month on Free, unlimited on Premium)
- Thank positive reviewers
- Address concerns professionally
View Analytics (Premium):
- See how many drivers viewed your listing
- Track favorited saves
- Monitor review trends
- Understand peak search times
Subscription Tiers for Station Owners
SpotCharge offers three tiers for location owners:
Free Tier
Perfect for single-location owners
- 1 claimed location
- 3 photos per station
- 1 review response per month
- Basic station management
Premium ($19/month)
Ideal for multi-location operators
- Up to 3 claimed locations
- 25 photos per station
- Unlimited review responses
- Custom branding (logo, colors)
- Priority support
Premium Multi ($49/month)
For large network operators
- Up to 5 claimed locations
- Unlimited photos
- Unlimited review responses
- Full custom branding
- Advanced analytics
- API access (coming soon)
- Dedicated account manager
Common Questions
Do I need to claim if my station is already listed?
Yes! Stations imported from NREL are marked as "Unclaimed" by default. Claiming gives you control to update information, respond to reviews, and add photos.
What if my station information is wrong?
You can request corrections after claiming your location. Some information (like GPS coordinates) requires verification to prevent abuse.
Can I claim multiple locations?
Yes! The Free tier allows 1 location. Premium allows up to 3, and Premium Multi allows up to 5. Contact us for enterprise solutions if you operate more than 5 locations.
How long does verification take?
Most claims are reviewed within 2-3 business days. Complex cases (like property management companies) may take up to 5 business days.
What if someone else claimed my station?
If your station was claimed by someone who doesn't own it, contact support@spotcharge.io immediately. We take ownership disputes seriously and will investigate all claims.
Can I transfer ownership later?
Yes, ownership can be transferred to another account. Both parties must verify the transfer. Useful for property management transitions or business sales.
Best Practices After Claiming
Keep Information Updated:
- Update pricing when rates change
- Mark stations offline during maintenance
- Update hours for holidays
- Add new amenities as they're installed
Engage with Reviews:
- Respond to all reviews (positive and negative)
- Thank drivers for feedback
- Address concerns professionally
- Use reviews to improve your service
Add Quality Photos:
- Show clear signage and access routes
- Highlight parking availability
- Include photos of charger interfaces
- Update photos seasonally if access changes
Monitor Your Listing:
- Check your listing monthly for accuracy
- Watch for review trends
- Update information proactively
- Use analytics to understand driver needs
Get Started Today
Claiming your charging station on SpotCharge takes just 10-15 minutes and gives you complete control over your station's online presence.
Ready to claim your station?
- Search for your station →
- Click "Claim This Location"
- Complete the verification process
- Start managing your listing
Questions? Contact our support team at support@spotcharge.io or visit our Help Center.
Station owners: Join thousands of charging station operators who have claimed their listings on SpotCharge. Build trust, update information, and connect with EV drivers searching for reliable charging.
